電視盒子市場上，同一型號的售價可以相差甚遠。價格背後的分別，往往並非硬件本身，而在於貨源、韌體區域、保養與售後支援。本頁說明官方代理行貨與非官方渠道產品的實際差異，以及購買前可自行核對的項目。
In the TV box market, the same model can be sold at widely different prices. The difference is rarely the hardware itself — it is sourcing, firmware region, warranty and after-sales support. This page explains what separates authorized-distributor stock from unofficial channels, and what you can verify before you buy.
官方代理行貨包含什麼 / What Authorized Stock Includes
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一年保養，並由本地渠道直接處理，無需自行寄往海外。
A one-year warranty, handled through local channels — no shipping the unit overseas yourself. -
正確的韌體區域，可正常接收官方系統更新。
The correct firmware region, able to receive official system updates normally. -
正式購買紀錄，可用以確認保養期。
A formal purchase record that establishes your warranty period. -
技術支援，由熟悉產品的團隊直接回覆。
Technical support from a team that actually knows the product.
非官方渠道的常見風險 / Common Risks with Unofficial Channels
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韌體區域不符 — 不同地區的零售版本韌體未必互通。不同市場（台灣、馬來西亞、新加坡等）的零售版本，韌體區域可能並不一致，跨區使用有機會影響功能或更新。
Firmware region mismatch — retail firmware regions are not always interchangeable, and cross-region use can affect functionality or updates. -
無本地保養 — 出現問題時需自行承擔跨境寄運成本與時間。
No local warranty — you bear the cost and delay of cross-border shipping if anything fails. -
無購買證明 — 難以確認保養期是否仍然有效。
No proof of purchase — the warranty period cannot be established. -
配件並非原裝 — 尤其變壓器。使用非原裝變壓器造成的損壞，一般不在保養範圍內。
Non-original accessories, especially power adapters. Damage caused by a non-original adapter is generally not covered by warranty. -
缺乏售後支援 — 遇上設定或技術問題時無從查詢。
No after-sales support when a setup or technical question arises.
購買前可自行核對的項目 / What You Can Verify Before Buying
以下項目無需專業知識即可核對，建議在任何渠道購買前逐項確認：
None of the following requires technical knowledge. We suggest checking each one before buying from any channel:
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賣方是否明確說明保養安排——包括保養年期、由誰處理、以及送修方式。含糊其辭者需審慎考慮。
Does the seller state the warranty arrangement clearly — duration, who handles it, and how a unit is returned? -
是否提供正式購買單據或訂單紀錄。
Is a formal receipt or order record provided? -
是否說明韌體區域，以及是否適用於你所在地區。
Is the firmware region stated, and is it appropriate for your region? -
變壓器是否為原裝，插頭規格是否適用於你所在地區。
Is the power adapter original, and is the plug type correct for your region? -
是否有可聯絡的售後渠道，而非只在交易平台上留言。
Is there a real support channel, not just messages on a marketplace listing?
一項重要的辨識準則 / One Important Distinction
請留意：原裝正貨出廠時不會預先安裝任何影視應用程式。這是因應不同國家及地區的法例規定所作的安排，用戶須自行按所在地區的適用法例選擇及安裝所需應用程式。
Please note: genuine retail units ship without any pre-installed video applications. This is by design, in line with the differing legal requirements of each country and region — users install what they need themselves, in accordance with the law applicable where they are.
因此，若有賣方以「已預載大量影視內容」或類似說法作招徠，該產品並非按原廠出貨狀態銷售，其貨源、韌體及保養狀況均值得審慎查證。
Accordingly, if a seller advertises a unit as "preloaded" with video content, that product is not being sold in its original factory state, and its sourcing, firmware and warranty status all warrant careful scrutiny.
SVICLOUDnet 的承諾 / Our Commitment
- 我們是 SVICLOUD 的官方代理，所有產品均為行貨。
We are an authorized SVICLOUD distributor. All products we sell are official stock. - 每部裝置均附一年保養。
Every unit carries a one-year warranty. - 全球免費送貨，並支援多個地區的本地貨幣結算。
Free worldwide shipping, with checkout in local currency across our supported markets. - 售後支援透過 WhatsApp 全天候二十四小時回覆。
After-sales support answered around the clock via WhatsApp. - 我們不會誇大規格。若某項功能存在實際限制，我們會直接說明——例如 我們對 8K 支援的說明。
We do not overstate specifications. Where a feature has real-world limits, we say so plainly — see our explanation of 8K support.
如有疑問 / If You Are Unsure
若你已在其他渠道購買，並希望確認產品狀況，或對保養安排有任何疑問，歡迎透過網站右下角的 WhatsApp 按鈕與我們聯絡，或參閱 售後服務與保固 及 產品常見問題。
If you have already purchased elsewhere and want to confirm what you have, or have any question about warranty coverage, contact us using the WhatsApp button at the bottom right of any page, or see After-Sales Service & Warranty and Product FAQs.